Reference

Our Legal Terms for Indonesia Accounts

erek2 49 operates under a clear set of legal terms that govern how your account, your data, and your transactions are handled — access and eligibility depend on…

Jurisdiction-aware accessAccount data rightsDANA, OVO, GoPay, QRIS coveredCookie & retention policyContact path for legal queries

Explore the lobby Read FAQ

What Our Legal Terms Actually Cover

erek2 49 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service define the relationship between erek2 49 and every account holder in Indonesia. They set out which activities are permitted, how disputes are handled, and what happens if your account falls inactive. Eligibility to access certain features depends on local law — we

1
do not override regional restrictions. Payment activity through DANA, OVO, GoPay, and QRIS is governed by the same terms; each transaction you initiate is logged against your account record and subject to our data retention schedule. If you are accessing from Denpasar or anywhere else in
2
Indonesia, the same policy framework applies to your account uniformly. We update these terms when our platform changes materially, and we notify you by email at least seven days before any amendment takes effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a dispute related to your account, our team is reachable through three direct channels.

ACCOUNT SECURITY DETAILS

How erek2 49 Handles Your Data and Account

Beyond the written terms, here is how we actually handle the six areas that matter most when it comes to data, security, and account integrity.

Data Handling

Personal data you submit during account opening — name, contact details, payment method identifiers — is stored on encrypted servers. We do not sell or share this data with third parties outside of legally required disclosures where local law permits.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can adjust cookie preferences in your browser settings at any time; disabling analytics cookies does not affect your account access or transaction history.

Account Security

Two-step verification is available from the Security tab in your account settings. We recommend enabling it immediately after your first login — it adds a one-time code layer over your password and significantly reduces unauthorised access risk.

Data Retention

We retain your account transaction records for a minimum of five years in line with financial compliance standards. After account closure, personal identifiers are anonymised within 90 days unless a legal hold applies under local law.

Who to Contact

For formal data requests — including access, correction or deletion of your personal record — address your written request to our Data Officer via the Help Centre ticket system. Include your registered email and account ID for faster processing.

Requesting Changes

To update personal details such as your registered phone number or linked DANA or OVO account, go to Account Settings and submit a change request. Identity verification is required; changes take effect within one business day after approval.

Common Questions About Our Legal Terms

These are the questions we receive most often from account holders in Indonesia regarding their rights, data, and how our legal framework applies to their specific situation. If your question is not answered here, the Help Centre ticket channel is the fastest path to a specific answer.

Yes — access and eligibility depend on local law. We apply the same account terms uniformly across Indonesia, but certain features may be restricted in specific regions where local law requires it. Check the terms page in your account for the current access status.

We collect your name, email address, phone number, and the payment method identifiers you link — such as your DANA, OVO, GoPay, or QRIS details. This data is used only for account operation, identity verification, and legally required financial record-keeping.

Transaction records, including DANA and OVO deposits and withdrawals, are kept for a minimum of five years. After you close your account, personal identifiers are anonymised within 90 days unless a legal hold requires us to retain them longer under local law.

Yes. Submit a written data-access request through the Help Centre ticket system with your account ID and registered email. Our Data Officer acknowledges requests within 24 hours and delivers your data summary within five business days where local law permits.

Log a deletion request via the Help Centre ticket channel. After identity verification, we begin the anonymisation process within seven days of account closure. Full anonymisation of personal identifiers completes within 90 days, subject to any legal hold obligations.

We notify you by email at least seven days before any material change to our terms takes effect. The notification will include a summary of what changed and a link to the updated terms. Continuing to use your account after the effective date constitutes acceptance of the revised terms.

Go to Account Settings and select Payment Methods to add or replace a linked DANA, OVO, GoPay, or QRIS account. Identity verification is required for security reasons, and approved changes take effect within one business day of confirmation.

Our Legal Terms for Indonesia Accounts

How to Reach Us on Legal Matters

How erek2 49 Handles Your Data and Account

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Common Questions About Our Legal Terms

01 Does access to erek2 49 depend on where I live in Indonesia?

02 What personal data does erek2 49 collect when I open an account?

03 How long does erek2 49 keep my transaction records?

04 Can I request a copy of my personal data held by erek2 49?

05 How do I ask erek2 49 to delete my account data?

06 What happens if erek2 49 changes its legal terms?

07 How do I update the payment method linked to my account?

Related Pages